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“Parents speak confidently about their high satisfaction and cite the experienced and confident staff group as being a major factor in this process.”  Osted 2011

At Clever Clogs Nurseries, we believe parental involvement is pivital to the happiness of children in our care and enables us to successfully provide first class childcare services.  Our relationships with parents or carers is a top priority from day one and we will work with you throughout your child's time with us.

We understand that leaving your child for the first time can be a stressful and upsetting time so we will do all we can to make the transition as easy as possible.

We are more than happy to show parents around our nurseries at any time of the day and as often as is felt necessary to make sure you have asked all of the questions you would like and are comfortable in the nursery you choose. 

Before your little one starts at one of our nurseries, we will offer you and your child the opportunity to attend "settling in sessions". This experience is invaluable to helping your child feel comfortable in the nursery and will enable us to build important relationships with you.

Settling in is a gradual process and we will work with you on each visit to help you feel more comfortable and confident in leaving your child for longer periods of time.  You are welcome to stay with your child as long as you like, until you are satisfied that they have adapted to the new environment and our staff.  We are sure that by their first day, you will be happy and reassured that your child is content and settled.

Key Worker

Each child is allocated a key worker who will be the first point of contact for your child and you.  The key worker is chosen after the initial settling in session where we observe the child and staff to see who the child naturally bonds with.  Of course all staff will get to know your child and you will be welcome to speak to any of the team about your child, but we will also ensure that you are given every opportunity to talk to your child's Key Worker.

Communication

Good communication between staff and parents is of key importance for ensuring staff fully understand the needs of your child and you as a parent have any concerns or requirements addressed.  We provide daily written reports on the progress your child is making and will happily answer any questions you may have.

It’s a privilege to be able to tell parents about something new their child has done or something they like and the combination of our open door policy and more official meetings allow us to do this.

Parents know they can talk to us at anytime and many regularly chat to us about their child’s progress when we meet them in the morning and in the evening.  We also have procedures in place to ensure formal paper trails and progress updates.

Parents receive regular progress reports, attend parent evenings and receive a USB stick which is frequently updated with pictures of their children, reports, development observations and notices.  Parents are also asked to upload their own pictures from home which are placed at child-height around the nursery to help children settle in and to and create a strong link between the nursery and home.

We hold fun nights for parents so they can meet the team, see the nursery and have informal chats with the other parents.  This is great for those who may not have time during the week to talk to us and gives parents the opportunity to get to know each other.

At Clever Clogs we also listen to ideas from our parents and welcome feedback either face to face or via  our anonymous bi-annual questionnaires.  We understand that grandparents, parents and carers want to be involved in the nursery so we regularly hold classes such as baking and arts and crafts with them.  We also host guest sessions from pillars of the community such as one fireman dad who regularly brings his fire crew in to teach the kids about fire safety.

Newsletters are also produced for parents detailing nursery activities, changes to policies, general information, updates on the nursery staff team and any other information which you, as a parent, should be aware of.

There are notice boards around each nursery, which contain specific information for each play room and the activities or events taking place.  We also place wishing trees where parents are encouraged to write and hang up their wishes for their child's development while they are at nursery.